before departing

Check – in

• it is suggested to plan the keys’ handover at the earliest convenience or anyway no later than 24 hours prior to arrival date or anyway before departing
• in matter of speaking, we are aware this might seem an unusual extra step and we honestly thank you for your cooperation
• we apply an extra-charge (up to €80) if you plan to collect the keys in the evening
• very few apartments have a self check-in option: if available, we’ll provide you all the info you need to find the accommodation after completing the online check-in procedure and collecting the city tax
• Don’t need to google the way to the apartment: we will provide you very detailed instructions to reach the meeting point / apartment on the calendar invite
• check with your provider that your phone works abroad and you have a good data plan: you might need to get in touch with us whilst travelling
• keep in mind there is free roaming if you have a EU SIM card> be sure you tick on your device: in this way we can be in touch for free over Whatsapp / iMessage / Signal / Telegram / Viber / WeChat
• Please note down the correct number you need to contact upon arrival that we provided you
• keep in mind that restaurants in town stop serving around 10 PM: some takeaways and bacaro (tavern bars) can still have something left

City Plan

• Google Maps (and many other GPS device too) is not reliable to explore Venice: in the narrows streets of Venice, the app loses easily the track of your steps and messes up with street names and addresses’ numbers. Further, it calculates the shortest itinerary without considering the several bridges, the worst obstacles when you have luggage to carry. At times it even suggests to walk on the canal waters!
• streets can have the same name and be very far from each other
• calle = street, salizada = avenue, ramo = dead-end street, calle larga = boulevard, campo = square
• there is not a classic continuity on address numbers
• you can already see our favorite places in town on this map

Public Transportation

• watertaxi (“taxi acqueo”) and waterbus (“vaporetto”) are not the same as much normal taxi and normal bus: one is private, can take wherever you want (also almost on the doorstep of your apartment) and it’s more expensive; the second is shared, big and does regular stops and routes
• you don’t need multiple days pass (unless your apartment is in Giudecca): often all the main attractions are on a walkable distance
• you can buy tickets online here (no need to buy a multiple days pass unless you are not use to walk or some members of your travel party has mobility difficulties)
• buy your tickets upfront online: you avoid at least the queue for the ticket office – on the other hand you need to convert the voucher in a travel card though
• you can buy tickets also on WhatsApp: you may find a QR on a totem banner outside the Waterbus stop
• be sure to valid your waterbus ticket tapping it on the white validators  at the stop before getting on an ACTV public waterbus: fines are high!
• waterbus runs all night in town and to train station
• we have no Uber in Italy 😒
• waterbusses run round the clock: of course not as frequent in the night and not all the routes

• we provide neutral soap, shower gel & shampoo, clean towels and fresh bedlinen
• A/C (where available), heating and WiFi work great in every apartment
• hot water is usually constant, immediate and unlimited: if not, get in touch ASAP
• tap water is good in every apartment in town and in the public taps. Please visit Venice Tap Water website to find out more
• it is suggested to plan the keys’ handover at the earliest convenience or anyway no later than 24 hours before arrival date or anyway before departing: click here to inquire for an appointment
• Why? Because the logistics in Venice are not straight easy as in the rest of the world. Despite its reasonable size, moving within Venice can be challenging, time-wasting and tiring. Even more if you have to carry baggage. Therefore, in order to provide the excellent service we aim to, we need solid precise information to forecast the correct time frame.
• All meeting times are set considering only the average Guests’ transfer time and the property availability according to the housekeeping
• we apply an extra-charge (up to €80) if you plan to collect the keys in the evening
• we provide you very detailed instructions to reach the meeting point on the calendar invite
• in case you haven’t received a calendar invite by the day before, please check your junk box or get in touch with us using the chat box (“Ask us”)
• upon arrival it will be necessary to show us your passports / IDs into Police Dept., City Board and Tourist Boards: that’s why we’ll need to see them on arrival
• all keys must be left / returned on departing day: in case you need a luggage deposit, you can take it to La Portineria
• you can always leave the luggage after check-out, but not inside the apartment: ask about it at check-in about our luggage deposit / HQ / panic room

• Santa Lucia train station is the only one in the old city centre: that’s must be your train destination
  • booked the ticket to Mestre train station? Oh well, get a local train to Santa Lucia (15 min, €1,50)
• there are 2 train companies: Trenitalia e Italo
• you can also buy ticket using Trainline app
• please provide us the train code number when you book your journey to Venice
  • Why? Because in this way we can track your journey online on the arrival day, be aware of any possible train delay (often, unfortunately) and be at the apartment on time
• when using public transportation, Guests arrive at the meeting point / apartment about 1 hours after train arrival at Venezia Santa Lucia and 1,5 hours after train arrival at Venezia Mestre. Times are shorter when they have been to Venice several times, the property is close to Piazzale Roma and Venezia Santa Lucia. A private transfer by taxiboat saves some time, however it’s quite expensive (starting from €80 up to 4 passengers).

Touristic info & Reservations

• You can find many handy infos and things to do here
• there is no need to before departing airport transfers, watertaxi, gondola rides or island tours: rather check our hints here!
• instead, it can be handy buying online tickets for Palazzo dei Dogi, Basilica di San Marco and any museum you plan to go to
• third-party resellers are able to buy tickets in bulk and put massive markups even on waterbus pass. Make sure you are buying from the official channels: we have gathered most of them here
• it can be a good idea also reserve tables at restaurants: we can ring them for you at check-in, if you like
• Venice is a delicate town overwhelmed by tourism: be responsible, shop local and follow these guidlines, thank you!

• there are no cars in the old town or any other type of vehicles (bicycles, scooters, roller-blades, skates, etc.) are also forbidden: it also means you can’t drop the luggage to the apartment and then go to park
• you can return your rented car in Piazzale Roma or Marco Polo airport
• the most popular parking area is Tronchetto: more convenient than Piazzale Roma, easy as much, you can take the waterbus (route #2) directly from there to the centre
• also Marive is an excellent solution for those Guests who has the apartment located not far from Fondamenta Nove and plan to arrive before 6 PM
• Piazzale Roma is the most central solution, but it needs to be reserved