Terms and Conditions for Reception Services
1. Service Overview
The Venice Neighbours provides professional reception services, including key handover and guest meet-and-greet, organized through our dedicated platform. Clients are advised to refer to the specific service page for detailed service arrangements.
2. Cancellation Policy
2.1 Clients may cancel their scheduled reception service without penalty up to the previous working day prior to the scheduled appointment.
2.2 Cancellations made after the specified period may be subject to additional charges.
3. Liability and Responsibilities
3.1 The Venice Neighbours disclaims responsibility for any issues directly arising from the reception services provided.
3.2 The service provider reserves the right to modify these terms and conditions at any time without prior notification.
4. Scheduling and Appointment Management
4.1 Appointment Scheduling:
– Appointments will be scheduled based on staff availability and existing commitments.
– A “first come, first served” policy applies to all requests submitted through our platform.
4.2 Rescheduling:
– In the event of a guest delay requiring rescheduling, an administrative fee of up to €50 may be applied.
5. Legal Compliance and Guest Registration
5.1 Identification Requirements:
– The booking party or a designated representative must present a valid identification document for each guest upon arrival.
– Our staff are legally authorized to create a digital copy of identification documents in compliance with Italian national law (Article 109 T.U.L.P.S.).
– Digital identification copies will be securely stored for a maximum of 24 hours before permanent deletion.
5.2 Guest Registration:
– The individual collecting keys is responsible for ensuring that no unregistered guests are introduced into the apartment without prior written consent from the host.
– The Venice Neighbours will not be held liable for any consequences resulting from non-compliance with this policy.
6. Additional Service Charges
6.1 An supplementary charge may be applied for reception services scheduled after 7:45 PM.
6.2 Clients are advised to contact our team in advance for detailed information regarding additional charges.
7. Contact Information
For any inquiries, clarifications, or concerns regarding our reception services, please contact:
Email: ask@theveniceneighbours.com
For comprehensive details about our reception services, we recommend visiting our dedicated service page on our website.
Last Updated: December 2024
Terms and Conditions for Services
1. Service Provision
The Venice Neighbours facilitates services including private transfers and luggage porter assistance through carefully selected third-party vendors. It is important to understand that our role is that of a service facilitator, and we are not directly responsible for the execution of these services.
2. Cancellation Policy
2.1 Clients may cancel scheduled services without financial penalty up to the previous working day before the service date.
2.2 Cancellations processed after this specified period may incur charges up to the full service rate.
3. Payment Terms
3.1 Certain services require pre-payment and may include administrative fees.
3.2 Some services offer on-site payment, with the strict condition that only cash payments will be accepted.
4. Liability Disclaimer
The Venice Neighbours expressly disclaims liability for any damages, losses, or inconveniences that may occur during the use of third-party services. Clients engage these services at their own risk.
5. Service Modifications
The Venice Neighbours reserves the unilateral right to modify these terms and conditions at any time without prior notification.
6. Specific Service Details
6.1 Private Transfers
- A confirmation voucher will be dispatched via email upon successful pre-payment.
- Return trip options are available and can be requested during the booking process.
6.2 Luggage Porter Service
- Service availability is restricted and prioritized for:
- Clients with extensive baggage
- Elderly individuals
- Guests traveling with pushchairs
- Service is constrained by specific operational hours and designated locations.
7. Contact and Additional Information
For comprehensive details about individual services, clients are advised to consult the dedicated service page on our website.
For inquiries, clarifications, or concerns, please contact:
Email: ask@theveniceneighbours.com
Last Updated: December 2024